Frequently Asked Questions
Everything you need to know about the Real Deal
What is the 'I Hate Steven Singer' slogan about?
It is a lighthearted slogan started by husbands who are 'in trouble' because their wives love our jewelry so much. It represents our commitment to high-quality diamonds that make every other gift look bad by comparison.
Are your gold-dipped roses real?
Yes, every 24kt gold-dipped rose starts as a real, natural rose picked at the height of its beauty, then preserved in a durable shell and plated in pure 24kt gold.
Do you offer a lifetime warranty on engagement rings?
We provide a Lifetime Guarantee on all our jewelry. This includes free cleaning, inspections, and protection against manufacturing defects to ensure your piece lasts forever.
What is your return policy?
We offer a 100-day risk-free guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 100 days, no questions asked.
How long does shipping take?
Most orders are processed and shipped within 24 hours. We offer various shipping speeds, including overnight options, to ensure your gift arrives exactly when you need it.
Can I get my jewelry appraised for insurance?
Yes, all significant diamond and jewelry purchases come with a detailed appraisal for your records and insurance purposes, verifying the quality and value of your item.