Returns & Exchanges

At Steven Singer Jewelers, we want you to love your purchase; if you are not 100% satisfied, you can return or exchange your item within 100 days of purchase. Our goal is to ensure your experience is as brilliant as our diamonds, backed by our legendary 'No Risk' guarantee.

Return Process

• 1.
  Initiate Your Return

  Contact our expert guest services team or visit our online portal to request a Return Authorization and receive your prepaid shipping label.

• 2.
  Pack Your Jewelry

  Place your item in its original packaging, including all diamond certificates and appraisals, to ensure the safety of the piece during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; your return shipment is fully insured by us.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the item, we will process your full refund or exchange within 5-7 business days.